What you need to Know

How do I manage my selling account?

Use the Seller Center website to manage all aspects of selling on Swoop. Seller Center is the website
where you manage your selling account, add product information, make inventory updates, manage
orders, and manage payments.

How do I add inventory?

You have two options for submitting product-related data:

• Use the Sell on Swoop button on Swoop product pages.
• Use the Add a Product feature on Seller Center to create one product at a time.

How will I know when I have a sale?

Swoop notifies you by email or text message when you receive an order. You can choose either
notification method.

How does Fulfillment by Swoop work?

With Fulfillment by Swoop (FBS) you store your products in Swoop's fulfillment centers, and we pick,
pack, ship, and provide customer service for these products. Learn more about FBS

What is the Buy Box?

The Buy Box is the box on a product detail page where customers begin the purchase process by adding
items to their shopping carts. A key feature of the Swoop platform is that the same product can have
multiple sellers. If more than one seller offers the same product, they may compete for the Buy Box for
that product.

To compete for Buy Box placement, sellers must demonstrate that they are consistently creating a great
buying experience for customers. We use performance-based criteria to determine your Buy Box
eligibility and placement status. Buy Box eligible listings that do not win the Buy Box are eligible for

placement in the More Buying Choices box. Swoop does not guarantee placement in either of these

Can I offer gift-wrap and gift messaging services to my customers on swoop.com.ng?

Yes. Our Gift Messaging service allows customers to write gift messages for individual items or for entire
orders, and our Gift Wrap service allows customers to select and pay for gift-wrapping for each item in
their order.

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